Principales Empresas de Pbx (sucursal Privada De Cambio) / Conmutador Telefónico

Process management, process monitoring, service management, online service, complaint management. The Logos In 14 years in the market, Logos has extensive experience in the areas of In-person Service and Call Center. Its focus on process management through the combined use of manpower and computer systems, with open channels on various platforms, ensuring technological innovations, has ensured efficient management, providing excellent results in the operation of its clients' processes. Its expansion in the market is the result of a partnership work with client companies. In addition to meeting contractual demands, Logos seeks creative, intelligent and financially sustainable solutions for the relationship of these companies with their consumers and in order to create a favorable image of it. To ensure a high level of customer satisfaction, Logos adopts a management model that aims to continuously improve both internal and partner processes. That's why our employee is important to Logos, because their performance is what makes it possible to establish a relationship of trust and mutual respect between our customers and their most precious asset: the consumer. We do it together with all our team! The employee brings his willingness, commitment and cordiality and we provide the tools to achieve professional success.

4 strategic pillars: We have 4 main strategic directions in which we have extensive experience in different industries and varied business challenges.The integration of these strategic directions brings a holistic approach to problems turning them into opportunities high impact for the business. we combine our strategic pillars to create our offerings.: - Strategic Design - Digital Transformation- - Cultural Transformation- - Experience and Interaction- Strategic Design: We combine business strategy with human-centered design in order to generate highly relevant solutions.We understand all the stakeholders involved in the business and identify latent needs to design differentiated solutions.We build innovative territories, future scenarios, design new products, services & experiences & develop positioning and communication strategies. Strategic design: some challenges we have tackled: - Future brand territories - Exploring new business models - Designing new offers for new markets - Experience and service design - Brand strategy & Communication Experience and Interaction: We design and implement user-friendly solutions that are compatible with the company’s technological infrastructure.We identify needs and functionalities to achieve strategic objectives. We use agile cycles to build prototypes and develop solutions until their implementation.We design both platforms and tools for internal use and to interact with clients as well as with external stakeholders. Experience and interaction: some challenges we have tackled: - Process Digitalization - Creating & Redesigning process - Development of new working tools - Gamified Platforms - Proof of concept Digital transformation: We accompany and take our clients to the future.We understand the needs for change and identify the best technologies and processes to create business transformation as well as to create a digital mindset.We design and implement digital solutions including Front End and Back End, Artificial Intelligence, Internet of Things, and Big Data. Digital transformation: some challenges we have tackled: - Digital Strategy - Smart Solutions - Open Innovation Cultural transformation: We integrate our expertise to promote change towards an innovative, agile and people-centered culture.We build personalized innovation models, based on existing methodologies, current company culture and strategic objectives.We design tools, processes and experiences necessary to generate a real change in behavior and impact the business. Cultural transformation: some challenges we have tackled: - Design Thinking + Agile - Intrapreneurship - Innovation culture for IT (Information Technology) - Innovation Labs

In the market since 1999, Info4 is known as one of the best companies monitoring, managing and analyzing information in Brazil and is among the 10 largest national Communications companies. Its portfolio encompasses products and services focused on Communication, Marketing, Advertising and Competitive Intelligence strategies.: : The company has a multidisciplinary and qualified team, enabling its clients to have full control of the new business environment, based on the media and social media.: : Info4 has 170 employees in four offices, in addition to having partners in the 27 states of Brazil and throughout Latin America, seeking to satisfy the market demand for information and having a unique, integrated and definitive tool to serve all companies, whether public or private.:

Functioning as an extension of your company, Funchal has qualified and experienced professionals, who work actively or receptively, always aligned with the objectives of its action, with the added advantage of being great flexibility and speed in installing additional service positions, whenever necessary. Funchal has its own headquarters, with the entire park installed for the effective exercise of its activities, using a complete infrastructure suitable and updated to the most modern standards of excellence in the provision of services Mission TO PROMOTE, EXECUTE and MANAGE the relationship cycle between our customers and consumers of their products and services. Vision Occupy a place of reference with the creation of personalized solutions through the Contact Center, combining the best in PEOPLE, PROCESSES and TECHNOLOGY to meet the needs of our clients in their relationships with their consumers. Scope It has broad coverage in the segments in which it operates, through an active portfolio of clients spread across the country.

PH3A is a Brazilian technology company, dedicated to designing and building information systems, aimed at supporting the management of companies heavily dependent on operations in various segments, from solutions for Credit Recovery, Fraud Analysis, Database, CRM, Gateway to Payment and E-commerce Platform. With solutions and integration capacity for all situations, we are one of the most complete companies in the market. A company passionate about technology and online business. Our team brings together professionals with a lot of experience within the technological universe. We want to use this knowledge and become true partners, helping to grow your company.